This website, FireFix.com.au, is operated and hosted by App Things Pty Ltd. ABN: 21 634 466 407. FireFix is a trademark and business entity under App Things Pty Ltd, dedicated to offering fire safety equipment through an e-commerce platform. Throughout this site, the terms “we”, “us,” and “our” refer to FireFix (App Things Pty Ltd).

By accessing our website and/or purchasing from us, you engage with our “Service” and agree to comply with the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, includin, without limitation to browsers, customers, suppliers, merchants, and contributors of content.

Please review these Terms of Service carefully before accessing or using our website. If you access any part of the site, you agree to be bound by these Terms. If you do not agree to all the conditions outlined, then you should not use this website or its services. If these Terms are deemed an offer, acceptance is expressly limited to these Terms.

We may update these Terms periodically. It is your responsibility to review this page for changes. Continued use of the website following any updates constitutes your acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are either of legal age in your jurisdiction or have provided necessary consent for any dependents to use the site.
You may not use our services for unlawful purposes or violate any laws in your jurisdiction during using the Service.
You must not transmit any malicious software or code.
Any breach of these Terms may result in the immediate termination of services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that your content (excluding credit card data) may be transmitted unencrypted across various networks and systems. Credit card data is always encrypted during network transfers.
You agree not to duplicate, sell, exploit, or reproduce any part of the Service or website without prior written consent.
Section headings are provided for convenience and do not limit the content.

SECTION 3 – INFORMATION ACCURACY AND TIMELINESS
We do not guarantee that all content on this site is complete, current, or error-free. The materials are provided for general guidance only and should not be the sole basis for decision-making.
The site may contain historical content, which is provided for reference purposes and is not necessarily current.
We may update the site contents at our discretion, but are not obligated to do so. It is your responsibility to monitor changes.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING
Product prices may change without notice.
We reserve the right to change or discontinue any product or service at any time without notice.
Images are for illustrative purposes; actual products may differ.
Not all products are available in all regions. We may offer substitute items of equal or greater value or provide a refund. If you require exact delivery timelines or products shown in specific images, please contact us before purchasing.
Some items may need to be shipped to your location or pickup point; any associated costs will be communicated in advance. If not accepted, the order will be cancelled and refunded.

Quotes are prepared with reasonable care and remain valid for 7 days unless stated otherwise. We will honour quoted product pricing within the validity period. Freight estimates may change and are not fixed. If terms of a quote are not mutually agreed upon, FireFix (App Things Pty Ltd) reserves the right to cancel the quote.

Product specifications and details may change without prior notice. We are not liable for discrepancies or omissions. Customers are responsible for confirming product suitability.

SECTION 5 – PRODUCTS OR SERVICES
Certain items may only be available through the website and may be limited in quantity. Returns and exchanges are governed by our Returns Policy.
We strive to present product images and colours accurately, but we cannot guarantee how they appear on individual screens.
We may limit product sales by customer, region, or jurisdiction at our discretion.
Descriptions, pricing, and availability are subject to change without notice.
We do not warrant that products or services will meet individual expectations or that errors will be corrected.

SECTION 6 – BILLING AND ACCOUNT ACCURACY
We may refuse or limit any order at our discretion, including orders with the same customer details, billing address, or payment method.
If your order is changed or cancelled, we may notify you using the contact information provided at the time of order.
You agree to provide current and accurate account and billing details for all purchases. Please keep your email, address, and payment details up to date to ensure smooth transactions.

For more information, please refer to our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools via our website, which we neither monitor nor control.
You acknowledge and agree that such tools are provided “as is” and “as available,” without warranties, representations, or endorsements of any kind. FireFix (App Things Pty Ltd) holds no liability arising from or related to your use of optional third-party tools.

Any use of optional tools through our site is entirely at your discretion and risk. You should ensure you are familiar with and approve of the terms provided by the third-party tool providers before use.

From time to time, we may introduce new services or features through the website (including new tools and resources), and such additions will also be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products, or services available via our website may include materials from third parties.
Third-party links may direct you to websites not affiliated with FireFix (App Things Pty Ltd). We are not responsible for evaluating or guaranteeing the accuracy of content on these websites and are not liable for any third-party materials, products, or services.

We are not responsible for any harm or damages arising from your use or purchase of third-party goods or services. We recommend reviewing their terms and policies carefully before engaging in any transactions. Any issues with third-party products should be directed to the respective third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send us submissions (e.g., contest entries, ideas, proposals, suggestions) – whether at our request or voluntarily – you agree that we may use them without restriction. This includes the rights to edit, publish, distribute, or translate them, in any medium. We are not obligated to (1) keep comments confidentia,; (2) pay compensation for any submission, or (3) respond to comments.

We may, but are not obligated to, monitor or remove content we deem unlawful, offensive, defamatory, obscene, or otherwise inappropriate, or that violates intellectual property rights or these Terms.

You agree your comments will not violate any rights of others (e.g., copyright, privacy), and will not include libelous, abusive, obscene, or harmful content. You must not use a false identity or mislead us or others regarding your submissions. You are solely responsible for your comments and any resulting consequences.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy, which can be accessed further below.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information on our website or related services may include typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, shipping, availability, or promotions.

We reserve the right to correct any such errors and to update or cancel orders if any information is inaccurate at any time (including after an order has been submitted), without prior notice.

We are not obligated to update any information on the site or related materials except as required by law. Any date stated as a “last update” should not be taken to imply that all information has been updated accordingly.

Stock may not always be available at your selected warehouse and may require shipping from an alternate location. If this results in additional freight charges, we will notify you for approval. If no agreement is reached, FireFix (App Things Pty Ltd) may cancel and refund the order.

SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for:

Any unlawful purpose

Soliciting others to perform unlawful acts

Violating any laws or regulations

Infringing upon our or others’ intellectual property rights

Harassment, abuse, discrimination, or defamation

Submitting false or misleading information

Uploading malicious code or viruses

Collecting or tracking others’ personal information

Spamming, phishing, scraping, or crawling

Any obscene or immoral purpose

Circumventing the site’s or the internet’s security features

We reserve the right to terminate your use of the Service for any prohibited activity.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the service will be uninterrupted, timely, secure, or error-free. Nor do we warrant that results from using the service will be accurate or reliable.

You agree that we may remove or cancel the service at any time without notice. Your use of the service and all products provided through it is at your own risk. All services and products are provided “as is” and “as available,” with no warranties of any kind, either express or implied – including merchantability, fitness for purpose, durability, or non-infringement.

To the fullest extent permitted by law, FireFix (App Things Pty Ltd) and its affiliates, employees, and partners will not be liable for any loss or damage resulting from your use of the service or products, including but not limited to lost profits, data, savings, or any indirect, incidental, or consequential damages.

Where limitations on liability are restricted by law, our liability shall be limited to the maximum extent permitted in that jurisdiction.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless FireFix (App Things Pty Ltd), its affiliates, employees, agents, suppliers, and contractors from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remainder will still apply to the fullest extent possible. Any invalid provision will be deemed severed without affecting the rest.

SECTION 16 – TERMINATION
These Terms remain effective unless and until terminated by you or us. You may terminate by ceasing use of the site and notifying us.

If we suspect you’ve breached these Terms, we may terminate your access to our services without notice. You’ll remain liable for all outstanding obligations up to the termination date.

SECTION 17 – ENTIRE AGREEMENT
These Terms, along with any policies or rules posted on this site, constitute the entire agreement between you and FireFix (App Things Pty Ltd) regarding the service.

No failure to enforce any part of the Terms shall be considered a waiver of that right. Any ambiguities in interpretation will not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms and any separate agreements for services provided by us are governed by the laws of Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE
The most current version of these Terms is available on this page at any time.
We reserve the right to modify these Terms at our sole discretion by updating this page. It’s your responsibility to review the Terms regularly. Continued use of the website after changes implies your acceptance.

SECTION 20 – CONTACT INFORMATION
Questions or concerns regarding these Terms of Service should be sent to: terms@firefix.com.au