Terms And Conditions
Terms Of Service
This website, FireFix.com.au, is operated and hosted by App Things Pty Ltd. ABN: 21 634 466 407. FireFix is a trademark and business entity under App Things Pty Ltd, dedicated to offering fire safety equipment through an e-commerce platform. Throughout this site, the terms “we”, “us,” and “our” refer to FireFix (App Things Pty Ltd).
By accessing our website and/or purchasing from us, you engage with our “Service” and agree to comply with the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, includin, without limitation to browsers, customers, suppliers, merchants, and contributors of content.
Please review these Terms of Service carefully before accessing or using our website. If you access any part of the site, you agree to be bound by these Terms. If you do not agree to all the conditions outlined, then you should not use this website or its services. If these Terms are deemed an offer, acceptance is expressly limited to these Terms.
We may update these Terms periodically. It is your responsibility to review this page for changes. Continued use of the website following any updates constitutes your acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are either of legal age in your jurisdiction or have provided necessary consent for any dependents to use the site.
You may not use our services for unlawful purposes or violate any laws in your jurisdiction during using the Service.
You must not transmit any malicious software or code.
Any breach of these Terms may result in the immediate termination of services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that your content (excluding credit card data) may be transmitted unencrypted across various networks and systems. Credit card data is always encrypted during network transfers.
You agree not to duplicate, sell, exploit, or reproduce any part of the Service or website without prior written consent.
Section headings are provided for convenience and do not limit the content.
SECTION 3 – INFORMATION ACCURACY AND TIMELINESS
We do not guarantee that all content on this site is complete, current, or error-free. The materials are provided for general guidance only and should not be the sole basis for decision-making.
The site may contain historical content, which is provided for reference purposes and is not necessarily current.
We may update the site contents at our discretion, but are not obligated to do so. It is your responsibility to monitor changes.
SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING
Product prices may change without notice.
We reserve the right to change or discontinue any product or service at any time without notice.
Images are for illustrative purposes; actual products may differ.
Not all products are available in all regions. We may offer substitute items of equal or greater value or provide a refund. If you require exact delivery timelines or products shown in specific images, please contact us before purchasing.
Some items may need to be shipped to your location or pickup point; any associated costs will be communicated in advance. If not accepted, the order will be cancelled and refunded.
Quotes are prepared with reasonable care and remain valid for 7 days unless stated otherwise. We will honour quoted product pricing within the validity period. Freight estimates may change and are not fixed. If terms of a quote are not mutually agreed upon, FireFix (App Things Pty Ltd) reserves the right to cancel the quote.
Product specifications and details may change without prior notice. We are not liable for discrepancies or omissions. Customers are responsible for confirming product suitability.
SECTION 5 – PRODUCTS OR SERVICES
Certain items may only be available through the website and may be limited in quantity. Returns and exchanges are governed by our Returns Policy.
We strive to present product images and colours accurately, but we cannot guarantee how they appear on individual screens.
We may limit product sales by customer, region, or jurisdiction at our discretion.
Descriptions, pricing, and availability are subject to change without notice.
We do not warrant that products or services will meet individual expectations or that errors will be corrected.
SECTION 6 – BILLING AND ACCOUNT ACCURACY
We may refuse or limit any order at our discretion, including orders with the same customer details, billing address, or payment method.
If your order is changed or cancelled, we may notify you using the contact information provided at the time of order.
You agree to provide current and accurate account and billing details for all purchases. Please keep your email, address, and payment details up to date to ensure smooth transactions.
For more information, please refer to our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools via our website, which we neither monitor nor control.
You acknowledge and agree that such tools are provided “as is” and “as available,” without warranties, representations, or endorsements of any kind. FireFix (App Things Pty Ltd) holds no liability arising from or related to your use of optional third-party tools.
Any use of optional tools through our site is entirely at your discretion and risk. You should ensure you are familiar with and approve of the terms provided by the third-party tool providers before use.
From time to time, we may introduce new services or features through the website (including new tools and resources), and such additions will also be governed by these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, or services available via our website may include materials from third parties.
Third-party links may direct you to websites not affiliated with FireFix (App Things Pty Ltd). We are not responsible for evaluating or guaranteeing the accuracy of content on these websites and are not liable for any third-party materials, products, or services.
We are not responsible for any harm or damages arising from your use or purchase of third-party goods or services. We recommend reviewing their terms and policies carefully before engaging in any transactions. Any issues with third-party products should be directed to the respective third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send us submissions (e.g., contest entries, ideas, proposals, suggestions) – whether at our request or voluntarily – you agree that we may use them without restriction. This includes the rights to edit, publish, distribute, or translate them, in any medium. We are not obligated to (1) keep comments confidentia,; (2) pay compensation for any submission, or (3) respond to comments.
We may, but are not obligated to, monitor or remove content we deem unlawful, offensive, defamatory, obscene, or otherwise inappropriate, or that violates intellectual property rights or these Terms.
You agree your comments will not violate any rights of others (e.g., copyright, privacy), and will not include libelous, abusive, obscene, or harmful content. You must not use a false identity or mislead us or others regarding your submissions. You are solely responsible for your comments and any resulting consequences.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy, which can be accessed further below.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information on our website or related services may include typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, shipping, availability, or promotions.
We reserve the right to correct any such errors and to update or cancel orders if any information is inaccurate at any time (including after an order has been submitted), without prior notice.
We are not obligated to update any information on the site or related materials except as required by law. Any date stated as a “last update” should not be taken to imply that all information has been updated accordingly.
Stock may not always be available at your selected warehouse and may require shipping from an alternate location. If this results in additional freight charges, we will notify you for approval. If no agreement is reached, FireFix (App Things Pty Ltd) may cancel and refund the order.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for:
Any unlawful purpose
Soliciting others to perform unlawful acts
Violating any laws or regulations
Infringing upon our or others’ intellectual property rights
Harassment, abuse, discrimination, or defamation
Submitting false or misleading information
Uploading malicious code or viruses
Collecting or tracking others’ personal information
Spamming, phishing, scraping, or crawling
Any obscene or immoral purpose
Circumventing the site’s or the internet’s security features
We reserve the right to terminate your use of the Service for any prohibited activity.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the service will be uninterrupted, timely, secure, or error-free. Nor do we warrant that results from using the service will be accurate or reliable.
You agree that we may remove or cancel the service at any time without notice. Your use of the service and all products provided through it is at your own risk. All services and products are provided “as is” and “as available,” with no warranties of any kind, either express or implied – including merchantability, fitness for purpose, durability, or non-infringement.
To the fullest extent permitted by law, FireFix (App Things Pty Ltd) and its affiliates, employees, and partners will not be liable for any loss or damage resulting from your use of the service or products, including but not limited to lost profits, data, savings, or any indirect, incidental, or consequential damages.
Where limitations on liability are restricted by law, our liability shall be limited to the maximum extent permitted in that jurisdiction.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless FireFix (App Things Pty Ltd), its affiliates, employees, agents, suppliers, and contractors from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remainder will still apply to the fullest extent possible. Any invalid provision will be deemed severed without affecting the rest.
SECTION 16 – TERMINATION
These Terms remain effective unless and until terminated by you or us. You may terminate by ceasing use of the site and notifying us.
If we suspect you’ve breached these Terms, we may terminate your access to our services without notice. You’ll remain liable for all outstanding obligations up to the termination date.
SECTION 17 – ENTIRE AGREEMENT
These Terms, along with any policies or rules posted on this site, constitute the entire agreement between you and FireFix (App Things Pty Ltd) regarding the service.
No failure to enforce any part of the Terms shall be considered a waiver of that right. Any ambiguities in interpretation will not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms and any separate agreements for services provided by us are governed by the laws of Australia.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The most current version of these Terms is available on this page at any time.
We reserve the right to modify these Terms at our sole discretion by updating this page. It’s your responsibility to review the Terms regularly. Continued use of the website after changes implies your acceptance.
SECTION 20 – CONTACT INFORMATION
Questions or concerns regarding these Terms of Service should be sent to: terms@firefix.com.au
Privacy Statement
This Privacy Policy describes how FireFix, a trademark and entity of App Things Pty Ltd (ABN: 21 634 466 407), collects, uses, and shares your personal information when you visit or make a purchase from https://firefix.com.au (“the Site”). App Things Pty Ltd. operates and hosts the FireFix online store and is committed to protecting your privacy.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, we collect the personal information you provide — such as your name, address, and email address — to complete the buying and selling process.
We also automatically receive your computer’s Internet Protocol (IP) address to help us understand your browser and operating system, which aids in improving our website and services.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction (e.g., placing an order, arranging delivery, or processing a return), we assume your consent to collect and use it for that specific purpose.
If we require your personal or company information for a secondary reason (e.g., marketing, testimonials), we will ask for your express consent or may imply consent where applicable.
How do I withdraw my consent?
You can withdraw your consent at any time by contacting us at consent@firefix.com.au
SECTION 3 – DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 – HOSTING
The FireFix store is hosted by Hostinger, which provides our e-commerce platform. Your data is stored securely in databases and servers protected by a firewall.
Payment Processing:
If you use a direct payment gateway, your credit card data is encrypted and stored in compliance with PCI-DSS (Payment Card Industry Data Security Standard). This data is retained only as long as needed to complete your transaction.
All direct payment gateways we use adhere to PCI-DSS, as governed by the PCI Security Standards Council (which includes Visa, MasterCard, American Express, and Discover).
SECTION 5 – THIRD-PARTY SERVICES
Third-party providers engaged by FireFix will only access your information as necessary to perform their services. Some third parties, like payment processors, have their privacy policies. We recommend reviewing them before proceeding with transactions.
Note: Some third-party service providers may be located in jurisdictions different from yours or ours. As a result, your information may become subject to foreign laws (e.g., the U.S. Patriot Act if processed in the United States).
External Links:
Once you leave our site or are redirected elsewhere (e.g., third-party checkout), this Privacy Policy no longer applies. Please review the privacy policies of those sites.
SECTION 6 – SECURITY
We follow industry best practices and PCI-DSS requirements to protect your personal information. When you submit sensitive data (like credit card details), it’s encrypted using SSL and stored with AES-256 encryption. While no method of digital transmission is 100% secure, we take all reasonable precautions to protect your information.
SECTION 7 – COOKIES
We use cookies to improve the user experience.
You can opt out of cookies via your browser settings.
SECTION 8 – AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have provided consent for any minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Changes will take effect immediately upon posting. If material changes are made, we will notify you here so you’re aware of what data we collect, how it’s used, and under what conditions we disclose it.
In the event of a merger or acquisition of App Things Pty Ltd or the FireFix brand, your information may be transferred to the new owners to ensure continued service.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, amend, or delete your personal information, or file a complaint, contact us at:
Email: privacy@firefix.com.au
Refund Policy
At FireFix, we stand behind the quality of our fire safety products. If you’re not completely satisfied with your purchase, we’re here to help.
Returns:
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed, we unfortunately can’t offer a refund or exchange.
To be eligible for a return:
Your item must be unused and in the same condition as received.
It must be in the original packaging.
A receipt or proof of purchase is required.
Please do not send your item back to the manufacturer.
Partial Refunds (if applicable):
Only partial refunds may be granted for:
– Items not in original condition.
– Items damaged or missing parts for reasons not due to our error.
– Items returned more than 30 days after delivery.
Refunds:
Once we receive and inspect your returned item, you will be notified via email regarding the status of your refund.
If approved, a refund will be processed and automatically applied to your original method of payment within a few business days. The buyer is responsible for return shipping costs.
Late or Missing Refunds:
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company — it may take time before your refund is officially posted.
Then contact your bank.
If you’ve done all of this and still haven’t received your refund, please contact us at returns@firefix.com.au.
Faulty or Damaged Items
Faulty or damaged items will be refunded or replaced.
Return postage is the responsibility of the buyer.
Exchanges:
We only replace items if they are defective or damaged.
To initiate an exchange for the same item, please email returns@firefix.com.au to request the appropriate return address (based on your original shipping location).
Gifts:
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will mail a gift certificate to you.
If the item wasn’t marked as a gift or was sent to the gift giver, we will send the refund to the gift giver directly.
Shipping Returns:
Please contact us first at returns@firefix.com.au to confirm the correct warehouse return address based on your original delivery.
Customers are responsible for paying return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of delivery.
FireFix processes new orders within 1–3 business days after payment has cleared. Standard delivery takes approximately 3–5 business days.
