Pickup locations can change for numerous reasons the most common being stock/service not available at a particular warehouse. If we change warehouses, PLEASE NOTE: your email templates and emails are generated from your order so once confirmed with a new pickup warehouse please ignore the old location still referenced in your emails and use the new location as agreed. You will still receive the list of warehouses but please use the new location from the list not the original one as selected at checkout.

Tracking info is emailed to the email address used at the time of order once the order has been dispatched. Our list of carriers can be found here on our Order Tracking page.

We ship with the fastest options we have available however please note all orders processed after 12pm daily may only be processed the following day and shipped the day after. We do our best to get all orders shipped the same day however sometimes it just isnt possible by th 3.30pm pickup times. Shipping metro on Priority generally takes 1-3 days and Standard 3-5 days (business days) in busy periods. We do not operate on weekends and require 24 hours for order processing. Please ensure you order your goods within a reasonable time frame so avoid disappointment.

All our orders are classified as dangerous goods as 98% of our orders contain extinguishers and therefore we only have dangerous goods carrier accounts. We can not ship to PO Boxes and do not use Australia Post.

All our orders are classified as dangerous goods as 98% of our orders contain extinguishers and therefore we only have dangerous goods carrier accounts. We can not ship to PO Boxes and do not use Australia Post. At checkout, we have a simple option for you to allow authority to leave without a signature in case someone is not available to sign. If we have no authority to leave and the carrier attempts delivery your items will be taken back to the depot for your collection. If a redelivery is requested the carrier may charge a redelivery fee. PLEASE ENSURE ATL OR DELIVERY INSTRUCTIONS ARE USED AT CHECKOUT TO AVOID ANY INCONVENIENCES.

We are an online store with 8 shipping locations around Australia. We are not shops to walk around and browse in but that’s how we bring you the best prices you will find available in Australia. Our locations are listed below (Please note: we do not provide addresses prior to an order being completed as we are not equipped for clients to turn up unannounced. We are an online store with warehouses.)

Online orders can be collected or shipped from:

QLD – Brisbane (Stapylton and Geebung)
NSW – Newcastle (Beresfield and Boolaroo)
NSW – Sydney (Rydalmere and Seven Hills)
VIC – Melbourne (Knoxfield and Bayswater)
WA – Perth (Bassendean, Welshpool and Malaga)

NOTE: Only BFI products can be collected from Geebung, Boolaroo and Malaga.

Sure! We are an online store only and do not cater for walk-ins but do allow booked pickups from our warehouses for orders over $60.00. Simply add your items to cart and on the checkout page select “Pickup From Warehouse”. Select your desired pickup location and a pickup time to collect (we do need a few hours to process and get your order ready so allow up to 4 hours) then complete your checkout. Pickup locations can be found here on the About Us page or on the cart page at checkout. Once the order is ready we will send you the collection confirmation and address. PLEASE NOTE: not all items are in stock in all warehouses so if your pickup is urgent please email us prior to confirm stock levels.

We have 8 locations around Australia we can ship from so we will ship from the closest warehouse to your delivery address. Our shipping locations are listed on our About Us page. Shipping times for new orders are generally processed within 1-3 business days from when payment is cleared and 3 – 5 days for delivery. Overnight delivery for CBD orders are done manually and by special request. Most orders are delivered within 4 days and for rural, it takes approx 4-9 days. WA and NT warehouses keep limited stock so please check with us if you can not wait more than a week for your order to arrive.

As you can imagine freight varies with each order. Delivery costs are calculated at the Cart page or at Checkout. Add your items to cart, enter your address and the website will give you a complete quote including freight prior to payment. We only do manual freight quotes for bulk orders.