All our prices are on our website and freight is calculated at checkout, so we don’t provide prices over the phone. If you are wanting an update on your order reply to one of our emails so our sales team can respond in writing, we cannot help over the phone. Still need to talk to us. Call us on 0451413568 and one of our presales team will try and assist. NOTE TDSs are available on all products so please check the product page before you call with questions.

Absolutely we do! Contact us. We want to work with you and extend our portfolio of service companies so we can send service work your way. Not only will we do the best to get you the best prices but you will receive the service we are known for with 1000’s of 100% feedback/reviews.

Definitely! If you need to open an account, send us an email at sales@firefx.com.au and request a credit account application. Our accounts team will process it and once approved you can checkout on account.

There are several reasons you may need your order invoice, so we’ve made it really easy to access your order invoices. We automatically email all order updates and invoices to the registered email (check spam folders) but if for some reason you need to redownload it simply login to your account here. Click on “Orders” on the side menu and click on “Invoice” to download your invoice.

To pay by bank transfer please complete the checkout as per normal and from the payment methods choose “bank transfer” that will provide you with the bank details and ref number to make an electronic bank transfer for your order. Our system automatically sends out invoices once an order has been confirmed. To access invoices after checkout please see FAQ here on how to access your past invoices.

Absolutely! We cater for all business sizes and understand paper trails can be a nightmare for purchasing officers to share accounts with other users or branches.

To add subaccounts to your account

1. Click My Account
2. Click Subaccounts on the left side menu
3. Add a Subaccount
4. To change or see the account currently being used on the My Account page under the toolbar you will see “You are currently logged in as:” and “Select Account” choose the account from the list you want to order from.

Need more help? Feel free to reach out to your account manager for assistance.

The short answer is Yes! However, with how many enquiries we receive each day it’s impossible to quote on each order prior to checkout. If you are ordering bulk items ($1000 or more) or need a corporate quote for approval from accounts we are happy to provide a quote. For non-bulk or corporate orders please add your items to the cart and proceed to checkout, once your address has been added your freight is calculated and at the final stage prior to payment, your total including shipping will be displayed for your consideration. If you still need a quote please reach out and our team will be happy to help.

We are an online store with 8 shipping locations around Australia. We are not shops to walk around and browse in but that’s how we bring you the best prices you will find available in Australia. Our locations are listed below (Please note: we do not provide addresses prior to an order being completed as we are not equipped for clients to turn up unannounced. We are an online store with warehouses.)

Online orders can be collected or shipped from:

QLD – Brisbane (Stapylton and Geebung)
NSW – Newcastle (Beresfield and Boolaroo)
NSW – Sydney (Rydalmere and Seven Hills)
VIC – Melbourne (Knoxfield and Bayswater)
WA – Perth (Bassendean, Welshpool and Malaga)

NOTE: Only BFI products can be collected from Geebung, Boolaroo and Malaga.