There are several reasons you may need your order invoice, so we’ve made it really easy to access your order invoices. We automatically email all order updates and invoices to the registered email (check spam folders) but if for some reason you need to redownload it simply login to your account here. Click on “Orders” on the side menu and click on “Invoice” to download your invoice.

To pay by bank transfer please complete the checkout as per normal and from the payment methods choose “bank transfer” that will provide you with the bank details and ref number to make an electronic bank transfer for your order. Our system automatically sends out invoices once an order has been confirmed. To access invoices after checkout please see FAQ here on how to access your past invoices.

Absolutely! We cater for all business sizes and understand paper trails can be a nightmare for purchasing officers to share accounts with other users or branches.

To add subaccounts to your account

1. Click My Account
2. Click Subaccounts on the left side menu
3. Add a Subaccount
4. To change or see the account currently being used on the My Account page under the toolbar you will see “You are currently logged in as:” and “Select Account” choose the account from the list you want to order from.

Need more help? Feel free to reach out to your account manager for assistance.

The short answer is Yes! However, with how many enquiries we receive each day it’s impossible to quote on each order prior to checkout. If you are ordering bulk items ($1000 or more) or need a corporate quote for approval from accounts we are happy to provide a quote. For non-bulk or corporate orders please add your items to the cart and proceed to checkout, once your address has been added your freight is calculated and at the final stage prior to payment, your total including shipping will be displayed for your consideration. If you still need a quote please reach out and our team will be happy to help.

The only coupon or voucher we have is for pickup orders to remove the freight. Our prices are already the best you will find online and with our tiered pricing bulk orders automatically get discounts applied so we do not have coupons to discount our already low prices.

To make life easy we have a “Tiered Pricing” section on each product. This has the price brackets and volume quantities needed for discounted prices. We are already the cheapest online and we pride ourselves on our pricing, but hey we need to stay afloat too so we cannot discount single items. We do have a price beat guarantee so if you see a cheaper price online for the same item let us know and we will beat it for sure.

Pickup locations can change for numerous reasons the most common being stock/service not available at a particular warehouse. If we change warehouses, PLEASE NOTE: your email templates and emails are generated from your order so once confirmed with a new pickup warehouse please ignore the old location still referenced in your emails and use the new location as agreed. You will still receive the list of warehouses but please use the new location from the list not the original one as selected at checkout.

Tracking info is emailed to the email address used at the time of order once the order has been dispatched. Our list of carriers can be found here on our Order Tracking page.

We ship with the fastest options we have available however please note all orders processed after 12pm daily may only be processed the following day and shipped the day after. We do our best to get all orders shipped the same day however sometimes it just isnt possible by th 3.30pm pickup times. Shipping metro on Priority generally takes 1-3 days and Standard 3-5 days (business days) in busy periods. We do not operate on weekends and require 24 hours for order processing. Please ensure you order your goods within a reasonable time frame so avoid disappointment.

All our orders are classified as dangerous goods as 98% of our orders contain extinguishers and therefore we only have dangerous goods carrier accounts. We can not ship to PO Boxes and do not use Australia Post.