FireFix

Got questions? Checkout our FAQ’s. If you still dont have the answers Contact Us

Can I pickup?

Sure! We are an online store only and do not cater for walk-ins but do allow booked pickups from our warehouses for orders over $60.00. Simply add your items to cart and on the checkout page select “Pickup From Warehouse”. Select your desired pickup location and a pickup time to collect (we do need a few hours to process and get your order ready so allow up to 4 hours) then complete your checkout. Pickup locations can be found here on the About Us page or on the cart page at checkout. Once the order is ready we will send you the collection confirmation and address. PLEASE NOTE: not all items are in stock in all warehouses so if your pickup is urgent please email us prior to confirm stock levels.

How long will shipping take?

We have 8 locations around Australia we can ship from so we will ship from the closest warehouse to your delivery address. Our shipping locations are listed on our About Us page. Shipping times for new orders are generally processed within 1-3 business days from when payment is cleared and 3 – 5 days for delivery. Overnight delivery for CBD orders are done manually and by special request. Most orders are delivered within 4 days and for rural, it takes approx 4-9 days. WA and NT warehouses keep limited stock so please check with us if you can not wait more than a week for your order to arrive.

How much will shipping cost?

As you can imagine freight varies with each order. Delivery costs are calculated at the Cart page or at Checkout. Add your items to cart, enter your address and the website will give you a complete quote including freight prior to payment. We only do manual freight quotes for bulk orders.

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